If an item is sold out, a subsequent delivery for this item is not planned. However, you still have the option to enter your email address using the "Size not in stock?” button. This will enable you to put your email address on the waiting list for this item. If the item becomes available in your size, you will receive an automatic notification by email.

With our size finder you can find out your correct size in a few minutes.

In addition, in each product description you will find the body measurements of the model in the picture. This can also help you to choose the correct size.

If you are still not sure which size to choose, then please use the contact form or send us an email at support@pegadorfashion.com to tell us your size, your weight and the product name. We will get back to you as soon as possible with the correct size.

You can find the care instructions on the respective care label, which is located on the seam of the garment.

If you have any further questions, please feel free to contact our customer support (support@pegadorfashion.com) at any time.

When you have found the item you like, please select the size you need and put it into your shopping cart by clicking "Add to Cart". All items you choose will be stored in the shopping cart until the order is completed. When you want to complete your order, go to your shopping cart and click on "Check out". Now follow the system instructions that will take you step by step through our ordering and payment process. After completing the order, you will receive an order confirmation from us by e-mail, in which your selected products are listed again.

After submitting the order, you will receive a shipping confirmation by mail, which will include the products you have selected.

Unfortunately, after an order is completed, you cannot add more items. If you want to order more articles, please just create a new order.

Yes, if you want to cancel your order, please send an email to: support@pegadorfashion.com. If you have already paid your order, you can only cancel it, if the order has not been processed by our warehouse.

Otherwise, you have the option to refuse acceptance of your order or to return your order after receiving it via our portal.

If the items you ordered are not available or your credit and identity check has a negative result, this may cause your order to be cancelled or not accepted. For more information, please email us at support@pegadorfashion.com.

Please contact our customer service with the order number, the faulty/damaged item's name, and a description of the fault, at support@pegadorfashion.com. Please also send us a photo of the item showing it in its complete form, as well as pictures of the defective areas. After that we will find a suitable solution for your problem.

First of all, we would like to apologize for the fact that your order arrived incomplete. Before you contact our customer service, we ask you to check your email. It may be that we have sent some items in separate packages. It is also possible that we have already informed you that some items are not in stock and therefore could not be shipped.

If this is not the case, please contact our customer service within 72 hours. Please include the corresponding order number and send us photos of the shipping package. Also, keep the packaging until processing is complete. After 72 hours, we cannot guarantee that your case will be processed further.

We accept the following credit cards for payments in the Pegador® Online Shop: Mastercard Credit, Mastercard Debit, Visa Credit, Visa Debit, Visa Electron, Solo, Laser, Delta and American Express.

Furthermore you can use PayPal, Klarna, Mollie iDEAL, Sofort Überweisung, Bancontact and Apple Pay to pay your order. Please note that some of the listed payment methods can only be used by selected countries.

You also have the option to pay for your order with a voucher. Just enter the code you received when you got your voucher. If you have any problems, please try again shortly. Otherwise feel free to contact us.

Please note that your order can only be shipped if the credit card information you entered is accepted. Therefore, all the security information of the card must be entered. After a successful verification of the information, the order will be automatically shipped from our warehouse.

If you have any issues with your Klarna invoice, please contact the Klarna customer support. Unfortunately, we at Pegador do not have access to Klarna's payment information.

You can get vouchers in the value of 25,00€, 50,00€, 100,00€, 150,00€ and 200,00€ in our online store. These are only redeemable in our online shop.

Unfortunately, it is not possible for us to apply a voucher on an order that has already been placed. If you have already placed an order, you are welcome to use your voucher for your next order.

Refunds are always made via the original payment method. If you used a gift card for your order, the amount will be refunded to your gift card. This stays active and can be used for your next purchase.

Pegador GmbH is not liable for the loss of your voucher.

We recommend that you pay particular attention to the spelling of your e-mail address and other data in order to prevent a possible loss. In addition to that, we ask you to check your spam folder, as it may be located there.

Once your order is placed, you will receive a confirmation e-mail letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an e-mail notification with your tracking information.

We offer worldwide shipping. The delivery time can vary between different countries. For further information please click here.

We offer insured worldwide shipping with our premium partners DHL and UPS.

We deliver free of charge from 99€ within EU, USA and Canada.

Otherwise the shipping costs are depending on the country in which the delivery occurs. Here you can find an overview of the shipping costs.

If you want to take advantage of express shipping, please make sure you place your order before 1pm. If your order is placed after 1pm, it will not be shipped until the next business day. This is only valid from Monday to Friday.

Of course not. You can easily enter a delivery address that is different from the billing address, just follow the instructions during the ordering process.

If your order has not processed in our warehouse yet, we can change your shipping address for you. Please contact us and let us know your correct shipping address.

Are items damaged or missing from shipping? In this case, we ask you to report the damage to the corresponding shipping service provider within 7 working days of delivery and to inform our customer service about it.

Email: support@pegadorfashion.com

Please bring the damaged package with the remaining contents to a post office. Then send us the letter stamped by the post office by email or PDF. As soon as we have received the PDF or the picture from you, we will arrange for it to be forwarded, provided the items are in stock.

Our customer service will then inform you about the further process.

Please note that if you do not contact us in time, we cannot guarantee any liability!Answer

Unfortunately, it is not possible to deliver to P.O. Box addresses or to a Packstation.

If you have not received your order within the specified period or despite a confirmation from the post office, please contact us and tell us the corresponding order number. We will then initiate an investigation for your order.

When your order has been processed, you will receive a shipping confirmation e-mail with your delivery tracking reference and a link to the website of the relevant carrier, allowing you to track your order.

It is possible that your order could not be delivered to you for different reasons. If this is the case, please let us know if you would like the package to be resent and provide us with the correct shipping address where you would like the package to be sent.

When it comes to the release of a new collection, there is often a higher volume of orders. Please note that the processing of orders takes more time and the stated delivery times can not always be met.

You have the right to cancel the contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Click here to enter the returns portal.

However, please note that items can only be returned if they are in new condition.

For more information see our return policy.

You can register a return via our returns portal by proceeding as follows:

1. Enter your order number & e-mail address.
2. Please select the items you want to return.
3. Choose the form of refund.
4. Get a refund confirmation with all documents and information needed.
5. Pack all items and return them with your selected method.

Click here to enter the returns portal.

If you have not placed your order from Germany, Austria, the Netherlands, France or Belgium, we ask you to independently arrange a return at the post office and send it to the following address:

Pegador GmbH
Hollefeldstraße 16
48282 Emsdetten
Germany

We recommend that you clearly mark the package as a return.

Please note that all items you wish to return to us need to be registered through our returns portal. In the case of loss, only the registered items are insured. Therefore, additional items cannot be refunded.

Returns are free of charge for orders from Germany, the Netherlands and Austria. However, this applies only to the first return made with the use of the return label. If more items are returned from the same order, return shipping costs will be charged.

For returns from Belgium and France, return shipping costs of 8.95€ will be charged.

For returns from all other countries, we unfortunately do not offer a return label via our returns portal. These must be initiated independently at the post office.

For orders from Germany, the Netherlands, Austria, France and Belgium, we offer an exchange of items if they are still in stock. To do this, click on the preferred size when registering a retour via our returns portal. You will then be automatically notified if your return is processed and an exchange is initiated.

Unfortunately we are not offering an exchange for international customers. The best option for an exchange is to send the initial order back and to place immediately a new one.

If you have purchased a Pegador item from another provider, please contact them. Since these items are not our property, we cannot process this type of request.r is placed after 1pm, it will not be shipped until the next business day. This is only valid from Monday to Friday.

When registering a return, there are now two options to choose from besides an exchange. One is the refund via the original payment method. The other is the refund in the form of a voucher with an additional bonus of 10% of the total amount. This is a type of credit that can be chosen as a payment method for further orders.

As soon as we have processed your return and the repayment has been made, you will receive an e-mail confirmation from us. We will refund the total purchase amount to the payment method you used to place your original order. The standard processing time takes up to 10 working days.

If you have received an incorrect refund, please contact our customer service. Afterwards, we will undertake a review of your request.

After receiving your order, you have 14 days to send your return back to us. After this return period has expired, this is unfortunately no longer possible.

No, you can also place an order as a guest. 

If you want to change your e-mail address or delivery information, please let us know your full delivery adress. Afterwards we will make the change for you. 

You can subscribe to our email newsletter here.

Alternatively, you can sign up for our WhatsApp newsletter by clicking here.

Just contact our customer service and let us know your request. We will take care of the deletion of your account.

You can send us an e-mail to: support@pegadorfashion.com and tell us your request. We will answer your inquiry within 48 hours. Otherwise you have the possibility to contact us by phone at the following number: +49 2572 923300. We are available from Monday to Friday from 9:30 am to 4 pm.