FAQ


Got questions for us?

Here are the answers to some of the most frequently asked questions. If you have any further questions, please email us at: support@pegadorfashion.com.



Ordering
 HOW DO I PLACE MY ORDER?
TO ORDER AN ITEM FROM OUR ONLINE SHOP, PLEASE FOLLOW THIS PROCEDURE:

WHEN YOU HAVE FOUND THE ITEM YOU LIKE, PLEASE SELECT THE DESIRED SIZE AND PUT IT INTO YOUR SHOPPING CART BY CLICKING "ADD TO CART". ALL OF THE ITEMS THAT YOU HAVE SELECTED WILL BE STORED IN THE SHOPPING CART UNTIL THE COMPLETION OF THE ORDER. WHEN YOU WANT TO COMPLETE YOUR ORDER, GO TO YOUR SHOPPING CART AND CLICK ON "CHECKOUT". NOW FOLLOW THE SYSTEM INSTRUCTIONS THAT WILL TAKE YOU STEP BY STEP THROUGH OUR ORDERING AND PAYMENT PROCESS. AFTER COMPLETING THE ORDER, YOU WILL RECEIVE AN ORDER CONFIRMATION FROM US BY EMAIL, WHICH WILL LIST THE PRODUCTS THAT YOU HAVE SELECTED AGAIN.

 HOW WILL I KNOW IF MY ORDER WAS COMPLETED SUCCESSFULLY?
AFTER SUBMITTING THE ORDER YOU WILL RECEIVE A CONFIRMATION BY EMAIL, WHICH WILL LIST THE PRODUCTS THAT YOU HAVE SELECTED.

 CAN I ADD ADDITIONAL ITEMS TO MY ORDER LATER?
UNFORTUNATELY, AFTER AN ORDER IS COMPLETE, YOU CANNOT ADD ANY FURTHER ITEMS. IF YOU WANT TO ORDER ADDITIONAL ITEMS, PLEASE SIMPLY MAKE A NEW ORDER.

 HOW DO I KNOW WHAT SIZE TO GET?
IN EACH PRODUCT DESCRIPTION YOU WILL FIND THE BODY MEASUREMENTS OF THE MODEL ON PICTURE. THIS COULD HELP YOU TO CHOOSE THE RIGHT SIZE. IF YOU ARE NEVERTHELESS NOT SURE ABOUT WHICH SIZE TO CHOOSE, THEN PLEASE USE THE CONTACT FORM OR SEND US AN EMAIL AT SUPPORT@PEGADORFASHION.COM TO TELL US YOUR SIZE, YOUR WEIGHT AND THE PRODUCT NAME. WE WILL COME BACK TO YOU AS SOON AS POSSIBLE WITH THE RIGHT SIZE.

 MY SIZE IS SOLD OUT. WHAT NOW?
IF THE ITEM YOU WANT IS SOLD OUT, YOU WILL HAVE THE OPTION TO ENTER YOUR EMAIL ADDRESS USING THE "NOTIFY ME WHEN THIS PRODUCT IS AVAILABLE " BUTTON. THIS WILL ENABLE YOU TO PUT YOUR EMAIL ADDRESS ON THE WAITING LIST FOR THIS ITEM. IF THE ITEM BECOMES AVAILABLE AGAIN IN YOUR SIZE, YOU WILL RECEIVE AN AUTOMATIC NOTIFICATION BY EMAIL.

 WHY WAS MY ORDER NOT ACCEPTED OR CANCELLED?
IF THE GOODS YOU HAVE ORDERED ARE NOT AVAILABLE OR IF YOUR CREDIT AND IDENTITY CHECK HAD A NEGATIVE RESULT, THIS MAY RESULT IN THE CANCELLATION OR NON-ACCEPTANCE OF YOUR PURCHASE ORDER. FOR FURTHER INFORMATION PLEASE SEND US AN EMAIL AT SUPPORT@PEGADORFASHION.COM.


Payment
 WHICH PAYMENT METHODS ARE ACCEPTED?
WE ACCEPT THE FOLLOWING CREDIT CARDS FOR YOUR PAYMENTS IN THE PEGADORFASHION.COM ONLINE SHOP: MASTERCARD CREDIT, MASTERCARD DEBIT, VISA CREDIT, VISA DEBIT, VISA ELECTRON, SOLO, LASER, DELTA UND AMERICAN EXPRESS.

FURTHERMORE YOU CAN USE PAYPAL, MOLLIE IDEAL, SOFORT BANKING, BANK TRANSFER, BANCONTACT AND APPLE PAY TO PAY FOR YOUR ORDER.

 PAYMENT BY BANK TRANSFER?
FOR PAYMENTS BY BANK TRANSFER, PLEASE TRANSFER THE INVOICED AMOUNT TO FOLLOWING BANK ACCOUNT:

RECIPIENT: PEGADOR
REFERENCE: YOUR ORDER OR INVOICE NUMBER.

VR-BANK STEINFURT
IBAN: DE29 4036 1906 6204 0008 10
BIC: GENODEM1IBB

AFTER RECEIPT OF THE MONEY, THE ITEM(S) WILL BE SHIPPED. SHOULD WE NOT RECEIVE THE INCOMING PAYMENT WITHIN 7 DAYS, THE RESERVED GOODS ON THE ORDER WILL BE DECLARED FOR SALE AGAIN AND THE ORDER WILL BE CANCELLED.

 I PAID BY CREDIT CARD BUT AM STILL WAITING FOR MY ORDER. WHAT HAS HAPPENED?
PLEASE NOTE THAT THE GOODS ORDERED CAN ONLY BE SHIPPED IF THE CREDIT CARD DETAILS YOU HAVE ENTERED ARE ACCEPTED. ALL OF THE SECURITY INFORMATION ON THE CARD MUST THEREFORE BE ENTERED. AFTER THE DETAILS HAVE BEEN CHECKED SUCCESSFULLY, THE GOODS ORDERED WILL AUTOMATICALLY BE SHIPPED FROM OUR WAREHOUSE.


DELIVERY & SHIPPING
 WHICH COUNTRIES DO YOU DELIVER TO?
WE OFFER WORLDWIDE SHIPPING. THE DELIVERY TIME CAN VARY BETWEEN DIFFERENT COUNTRIES. FOR FURTHER INFORMATION PLEASE CLICK HERE.

 HOW MUCH ARE THE SHIPPING COSTS?
WE DELIVER FREE OF CHARGE FROM 99€ WITHIN EU, USA AND CANADA.

OTHERWISE THE SHIPPING COSTS ARE DEPENDING ON THE COUNTRY IN WHICH THE DELIVERY OCCURS. HERE YOU CAN FIND AN OVERVIEW OF THE SHIPPING COSTS.

 HOW ARE GOODS DELIVERED?
WE OFFER INSURED WORLDWIDE SHIPPING WITH OUR PREMIUM PARTNERS DPD AND UPS.

 MY DELIVERY ADDRESS IS DIFFERENT FROM MY BILLING ADDRESS. IS THAT A PROBLEM?
OF COURSE NOT. YOU CAN EASILY ENTER A DELIVERY ADDRESS THAT IS DIFFERENT FROM THE BILLING ADDRESS, JUST FOLLOW THE INSTRUCTIONS DURING THE ORDERING PROCESS.

 CAN I HAVE MY DELIVERY SENT TO A PACKSTATION IN GERMANY?
UNFORTUNATELY, IT IS USUALLY NOT POSSIBLE TO DELIVER TO PO BOX ADDRESSES OR TO A PACKSTATION.

 CAN I TRACK THE DELIVERY OF MY ORDER?
WHEN YOUR ORDER HAS BEEN PROCESSED, YOU WILL RECEIVE A SHIPPING CONFIRMATION EMAIL WITH YOUR DELIVERY TRACKING REFERENCE AND A LINK TO THE WEBSITE OF THE RELEVANT CARRIER, ALLOWING YOU TO TRACK THE ORDER.


RETURNS & REFUNDS
 CAN I RETURN MY ORDER?
YOU HAVE THE RIGHT TO CANCEL THE CONTRACT WITHIN 14 DAYS WITHOUT GIVING ANY REASON. THE CANCELLATION PERIOD WILL EXPIRE AFTER 14 DAYS FROM THE DAY ON WHICH YOU ACQUIRE, OR A THIRD PARTY OTHER THAN THE CARRIER AND INDICATED BY YOU ACQUIRES, PHYSICAL POSSESSION OF THE LAST GOOD. YOU ARE ONLY LIABLE FOR ANY DIMINISHED VALUE OF THE GOODS RESULTING FROM THE HANDLING OTHER THAN WHAT IS NECESSARY TO ESTABLISH THE NATURE, CHARACTERISTICS AND FUNCTIONING OF THE GOODS.

 HOW DO I RETURN SOMETHING TO YOU?
PLEASE FOLLOW THE INSTRUCTIONS BELOW:

1. COMPLETE THE ATTACHED RETURNS NOTE, THEN POP INSIDE YOUR PARCEL.
2. CREATE YOUR RETURN LABEL: CUSTOMERS FROM FOLLOWING COUNTRIES ARE ABLE TO USE OUR RETURN LABELS. FOR ALL FURTHER RETURNS PLEASE NOTE STEP 4.

FOLLOWING PRICE WILL BE DEDUCTED FROM THE REFUND:

GERMANY 3.95€
BENELUX, AUSTRIA AND DENMARK 7.00€
FRANCE AND UK 10.00€
PORTUGAL AND SWEDEN 20.00€

PLEASE CLICK HERE TO GET TO PRINT YOUR RETURN LABEL:



3. BRING THE PACKAGE TO A DPD-POST OFFICE OF ONE OF 22.000 DPD- PICKUP PARCELSHOPS IN EUROPE'S MAIN BUSINESS CENTRES.
4. FOR ALL OTHER INTERNATIONAL CLIENTS PLEASE RETURN YOUR PACKAGE TO THE FOLLOWING ADDRESS:

BLCK CONCEPT GMBH
SPATZENWEG 7
48282 EMSDETTEN
GERMANY

 CAN’T FIND YOUR RETURNS NOTE?
Don’t worry, you can download a new one by clicking here.

 WHEN WILL I GET MY REFUND?
AS SOON AS WE HAVE PROCESSED YOUR RETURN AND THE REPAYMENT HAS BEEN MADE, YOU WILL RECEIVE AN EMAIL CONFIRMATION FROM US. WE WILL REFUND THE TOTAL PURCHASE AMOUNT TO THE PAYMENT METHOD USED TO PLACE YOUR ORIGINAL ORDER. THE STANDARD PROCESSING TIME TAKES UP TO 10 WORKING DAYS.

 RECEIVED A FAULTY OR DAMAGED ITEM?
PLEASE CONTACT OUR CUSTOMER SERVICE WITH THE ORDER NUMBER, THE FAULTY/DAMAGED ITEM'S NAME AND NUMBER, AND A DESCRIPTION OF THE FAULT, AT SUPPORT@PEGADORFASHION.COM. THE COSTS FOR THE RETURN SHIPMENT ARE COVERED BY US IF WE HAVE DELIVERED A WRONG PRODUCT BY MISTAKE OR A DAMAGED PRODUCT.

 IS IT POSSIBLE TO EXCHANGE AN ITEM?
UNFORTUNATELY WE ARE NOT OFFERING AN EXCHANGE. THE BEST OPTION FOR AN EXCHANGE IS TO SEND THE INITIAL ORDER BACK AND TO PLACE IMMEDIATELY A NEW ONE.

 CAN I CANCEL MY ORDER?
YES, IF YOU WANT TO CANCEL YOUR ORDER, PLEASE SEND AN EMAIL TO: SUPPORT@PEGADORFASHION.COM. IF YOU HAVE ALREADY PAID YOUR ORDER, YOU CAN ONLY CANCEL IT, IF THE ORDER HAS NOT BEEN PROCESSED BY OUR WAREHOUSE.



CAN’T FIND WHAT YOU’RE LOOKING FOR?
YOU MAY CONTACT OUR CUSTOMER SERVICE DEPARTMENT FROM MONDAY TO FRIDAY BETWEEN 9:30 AM AND 5:00 PM WITH ANY QUESTIONS.
PHONE: +49 (0) 2572/9591620
EMAIL: SUPPORT@PEGADORFASHION.COM

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