frequently asked questions - PEGADOR HIGH FASHION CLOTHING

frequently asked questions

what are the payment methods?
we accept visa, mastercard, american express, paypal, mollie ideal, sofort banking and bank transfer.


do you ship worldwide ?
yes, we offer worldwide shipping. the delivery time can vary between different countries. for further information please click here.


where can i track my order ?
our orders are delivered with dpd & ups. you can decide about the shipping method. When your order has been processed, you will receive a shipping confirmation email with your delivery tracking reference and a link to the website of the relevant carrier, allowing you to track the order.


can i return my order?

of course you have the option of returning within 14 days after receiving your order. to be eligible for a return, your item must be unused and in the same condition that you received it. for further information please click here.

WHO HAS TO CARRY THE SHIPPING COSTS?
We deliver free of charge from 99€ within eu, usa and canada. THE BUYER HAS TO BEAR THE RETURN COSTS.


how do i return something to you ?
if you are not completely satisfied with your purchase, simply return the goods, plus proof of purchase to the address below within 14 days of receipt and we will issue you a full refund (excluding original delivery charges) upon receipt of the return. for further information please click here.

blck concept gmbh
spatzenweg 7
48282 emsdetten
germany


when will i get my refund?
once we have received and processed your return, we will refund the total purchase amount to the payment method used to place your original order. please note that we will refund only if we have received your order timely and in in the same condition that you received it. the standard processing time takes up to 7 working days.


can i cancel my order?
yes, if you want to cancel your order, please send an email to: support@pegadorfashion.com. if you have already paid your order, you can only cancel it, if the order has not been processed by our warehouse.


why was my order cancelled?
if a payment with credit card is rejected, we will cancel your order. there are many reasons payment errors can occur. please review your personal and credit card information to verify that everything has been entered correctly. another possibility is to choose a different credit card or another payment method.


is it possible to exchange an item?
unfortunately we are not offering an exchange. the best option for an exchange is to send the initial order back and to place immediately a new one.


received a faulty item ?
please contact our customer service with the order number, the faulty item's name and number, and a description of the fault, at support@pegadorfashion.com. the costs for the return shipment are covered by us if we have delivered a wrong product by mistake or a damaged product.


WHERE CAN I FIND YOUR SIZE GUIDE?
IN EACH PRODUCT DESCRIPTION YOU WILL FIND THE BODY MEASUREMENTS OF THE MODEL ON PICTURE. THIS COULD HELP YOU TO CHOOSE THE RIGHT SIZE. IF YOU ARE NEVERTHELESS NOT SURE ABOUT WHICH SIZE TO CHOOSE, THEN PLEASE USE THE CONTACT FORM TO TELL US YOUR SIZE, YOUR WEIGHT AND THE PRODUCT NAME. WE WILL COME BACK TO YOU AS SOON AS POSSIBLE WITH THE RIGHT SIZE.


WHERE CAN I FIND THE CARE INSTRUCTIONS?
IN EACH PRODUCT DESCRIPTION YOU WILL FIND THE CARE INSTRUCTIONS. Always read the care label and washing instructions before washing your clothes.
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