RETURNS

 CAN I RETURN MY ORDER?
YOU HAVE THE RIGHT TO CANCEL THE CONTRACT WITHIN 14 DAYS WITHOUT GIVING ANY REASON. THE CANCELLATION PERIOD WILL EXPIRE AFTER 14 DAYS FROM THE DAY ON WHICH YOU ACQUIRE, OR A THIRD PARTY OTHER THAN THE CARRIER AND INDICATED BY YOU ACQUIRES, PHYSICAL POSSESSION OF THE LAST GOOD. YOU ARE ONLY LIABLE FOR ANY DIMINISHED VALUE OF THE GOODS RESULTING FROM THE HANDLING OTHER THAN WHAT IS NECESSARY TO ESTABLISH THE NATURE, CHARACTERISTICS AND FUNCTIONING OF THE GOODS.


 HOW DO I RETURN SOMETHING TO YOU?

PLEASE FOLLOW THE INSTRUCTIONS BELOW:


1. COMPLETE THE ATTACHED RETURNS NOTE, THEN POP INSIDE YOUR PARCEL.
2. CREATE YOUR RETURN LABEL: CUSTOMERS FROM FOLLOWING COUNTRIES ARE ABLE TO USE OUR RETURN LABELS. FOR ALL FURTHER RETURNS PLEASE NOTE STEP 4.


FOLLOWING PRICE WILL BE DEDUCTED FROM THE REFUND:

RETURN FROM:

RETURN COSTS:

AUSTRIA

9.95 € 

BELGIUM

9.95 €

CZECH REPUBLIC

14.00 €

DENMARK

14.00 €

ESTONIA

22.00 €

FINLAND

22.00 €

FRANCE

14.00 €

GERMANY

3.95 €

GREAT BRITAIN 

14.00 €

LATVIA

22.00 €

LITHUANIA

22.00 €

LUXEMBURG

9.00 €

NETHERLANDS

9.00 €

POLAND

14.00 € 

PORTUGAL

17.00 €

SLOVAKIA

17.00 €

SPAIN

17.00 €

SWEDEN

17.00 €



PLEASE CLICK HERE TO GET TO PRINT YOUR RETURN LABEL:



3. BRING THE PACKAGE TO A DPD-POST OFFICE OF ONE OF 22.000 DPD- PICKUP PARCELSHOPS IN EUROPE'S MAIN BUSINESS CENTRES.
4. FOR ALL OTHER INTERNATIONAL CLIENTS PLEASE RETURN YOUR PACKAGE TO THE FOLLOWING ADDRESS:

BLCK CONCEPT GMBH
SPATZENWEG 7
48282 EMSDETTEN
GERMANY


 CAN’T FIND YOUR RETURNS NOTE?
Don’t worry, you can download a new one by clicking here.


 WHEN WILL I GET MY REFUND?
AS SOON AS WE HAVE PROCESSED YOUR RETURN AND THE REPAYMENT HAS BEEN MADE, YOU WILL RECEIVE AN EMAIL CONFIRMATION FROM US. WE WILL REFUND THE TOTAL PURCHASE AMOUNT TO THE PAYMENT METHOD USED TO PLACE YOUR ORIGINAL ORDER. THE STANDARD PROCESSING TIME TAKES UP TO 10 WORKING DAYS.


 RECEIVED A FAULTY OR DAMAGED ITEM?
PLEASE CONTACT OUR CUSTOMER SERVICE WITH THE ORDER NUMBER, THE FAULTY/DAMAGED ITEM'S NAME AND NUMBER, AND A DESCRIPTION OF THE FAULT, AT SUPPORT@PEGADORFASHION.COM. THE COSTS FOR THE RETURN SHIPMENT ARE COVERED BY US IF WE HAVE DELIVERED A WRONG PRODUCT BY MISTAKE OR A DAMAGED PRODUCT.


 IS IT POSSIBLE TO EXCHANGE AN ITEM?
UNFORTUNATELY WE ARE NOT OFFERING AN EXCHANGE. THE BEST OPTION FOR AN EXCHANGE IS TO SEND THE INITIAL ORDER BACK AND TO PLACE IMMEDIATELY A NEW ONE.


 CAN I CANCEL MY ORDER?
YES, IF YOU WANT TO CANCEL YOUR ORDER, PLEASE SEND AN EMAIL TO: SUPPORT@PEGADORFASHION.COM. IF YOU HAVE ALREADY PAID YOUR ORDER, YOU CAN ONLY CANCEL IT, IF THE ORDER HAS NOT BEEN PROCESSED BY OUR WAREHOUSE.



CAN’T FIND WHAT YOU’RE LOOKING FOR?
YOU MAY CONTACT OUR CUSTOMER SERVICE DEPARTMENT FROM MONDAY TO FRIDAY BETWEEN 9:30 AM AND 5:00 PM WITH ANY QUESTIONS.
PHONE: +49 (0) 2572/9591620
EMAIL: SUPPORT@PEGADORFASHION.COM

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