What is your Returns Policy?
Items can be returned within 14 days of receiving your order. TO BE ELIGIBLE FOR A RETURN, YOUR ITEM MUST BE UNUSED AND IN THE SAME CONDITION THAT YOU RECEIVED IT. IT MUST ALSO BE IN THE ORIGINAL PACKAGING.
Is it possible to exchange an item?
Please consider that we unfortunately can´t exchange products, because of our organizational structure. Instead of exchanging items please place a new order.
How do i return to you?
1. Fill in the form
simply fill in the attached questionnaire and put this into your package.
2. Create your return label
Customers from following countries are able to use our return labels. Following price will be deducted from the refund:
BeNeLux, Austria and Denmark 7.00€
France and UK 10.00€
Portugal and Sweden 20.00€
Please click here to get to print your return label:
3. Bring the package to a dpd-post office
Bring the package to a dod-post office of one of 22.000 DPD- Pickup Parcelshops in Europe's main business centres.
4. For all other international clients
please return your package to the following address:
BLCK CONCEPT GmbH
Who has to carry the shipping costs?
The buyer has to bear the return costs. If you want to return your complete order, we will refund the shipping costs.
HAVE MY RETURNED ITEMS ARRIVED BACK AT YOUR WAREHOUSE?
Returns can take up to 10 business days (excluding weekends and public holidays) to arrive at our warehouse. Once we've received your return parcel, it'll be processed up to 5 business day (excluding weekends and public holidays) and we'll send you an email to let you know it's arrived.
WHEN WILL I GET MY REFUND?
ONCE WE HAVE RECEIVED AND PROCESSED YOUR RETURN, WE WILL REFUND THE TOTAL PURCHASE AMOUNT TO THE PAYMENT METHOD USED TO PLACE YOUR ORIGINAL ORDER. PLEASE NOTE THAT WE WILL REFUND ONLY IF WE HAVE RECEIVED YOUR ORDER TIMELY AND IN IN THE SAME CONDITION THAT YOU RECEIVED IT. THE STANDARD PROCESSING TIME TAKES UP TO 7 WORKING DAYS.