RETURNS

PLEASE FOLLOW THE INSTRUCTIONS BELOW:

1. COMPLETE THE ATTACHED RETURNS NOTE, THEN POP INSIDE YOUR PARCEL.
2. CREATE YOUR RETURN LABEL: CUSTOMERS FROM FOLLOWING COUNTRIES ARE ABLE TO USE OUR RETURN LABELS. FOR ALL FURTHER RETURNS PLEASE NOTE STEP 4.

FOLLOWING PRICE WILL BE DEDUCTED FROM THE REFUND:

Don’t worry, you can download a new one by clicking here

AS SOON AS WE HAVE PROCESSED YOUR RETURN AND THE REPAYMENT HAS BEEN MADE, YOU WILL RECEIVE AN EMAIL CONFIRMATION FROM US. WE WILL REFUND THE TOTAL PURCHASE AMOUNT TO THE PAYMENT METHOD USED TO PLACE YOUR ORIGINAL ORDER. THE STANDARD PROCESSING TIME TAKES UP TO 10 WORKING DAYS.

PLEASE CONTACT OUR CUSTOMER SERVICE WITH THE ORDER NUMBER, THE FAULTY/DAMAGED ITEM'S NAME AND NUMBER, AND A DESCRIPTION OF THE FAULT, AT SUPPORT@PEGADORFASHION.COM. THE COSTS FOR THE RETURN SHIPMENT ARE COVERED BY US IF WE HAVE DELIVERED A WRONG PRODUCT BY MISTAKE OR A DAMAGED PRODUCT.

UNFORTUNATELY WE ARE NOT OFFERING AN EXCHANGE. THE BEST OPTION FOR AN EXCHANGE IS TO SEND THE INITIAL ORDER BACK AND TO PLACE IMMEDIATELY A NEW ONE.

YES, IF YOU WANT TO CANCEL YOUR ORDER, PLEASE SEND AN EMAIL TO: SUPPORT@PEGADORFASHION.COM. IF YOU HAVE ALREADY PAID YOUR ORDER, YOU CAN ONLY CANCEL IT, IF THE ORDER HAS NOT BEEN PROCESSED BY OUR WAREHOUSE.