You can return all items that you have ordered in our online shop to us free of charge* within 14 days of receipt. Please ensure that the products ordered are in their original condition and that the associated label has not been removed. Please use our returns portal to do so.

*Pegador® does not cover the cost of returns outside of Germany, Austria or the Netherlands.

Easy & fast return via return portal


As soon as we have processed your return and the repayment has been made, you will receive an email confirmation from us. We will refund the total purchase amount to the payment method you used to place your original order. The standard processing time takes up to 10 working days.

If you have to return an item because it is defective or wrongly delivered, we will check this on a case-by-case basis and refund the costs for the return shipment. Please contact our support team in this case.